Help Center
Find answers about bookings, payments, cancellations, and your account.
Frequently Asked Questions
To book a bus ticket on Royals Bus, visit the homepage and enter your source and destination cities in the “From” and “To” fields. Select your travel date and click Search to view the available buses on your chosen route.
You can use the available filters, such as fare, journey duration, bus type, and more, to narrow down the options and find a bus that best suits your preferences.
Yes. After selecting a bus, you'll see a live seat map showing which seats are available.
Please arrive at the designated pick-up point at least 15 minutes before the scheduled departure time. At the time of boarding, keep your SMS booking confirmation or downloaded ticket handy, along with a valid government-issued ID for verification.
Yes. Payments are processed securely by our payment gateway partner. We never see or store your card or bank details.
After payment you'll receive your confirmation with a PNR. It is also available under My Bookings in your account.
If your bus trip or scheduled service is cancelled, you will receive a full refund immediately. We can also assist you with rebooking on an alternative bus or available travel option. For any further assistance, our customer support team is always available to help.
Go to My Bookings, find your booking, and click Cancel. Cancellation is available anytime before the trip's departure time. Visit www.royalsbus.com/cancellation-policy to know more.
If you need to cancel your bus ticket, the amount refunded will depend on how early you cancel before the scheduled departure. Cancellations made well in advance are eligible for a higher refund, while cancellations made closer to departure may incur higher charges. No refund will be provided for cancellations made after departure. Visit to know more www.royalsbus.com/cancellation-policy
Still need help?
Our support team is here for anything not covered above.
Email us
balroyalbus@gmail.com
Call us
+91 9853234207